Fair, Safety-Conscious Resolution
Return & Refund Policy
Return eligibility, inspection requirements, helmet-specific exclusions, exchanges, refunds and defective-product procedures.
Last updated: September 22, 2026
30-Day Return Request Period
Customers may request a return within 30 calendar days after confirmed delivery. A request does not automatically approve the return. Contact service@melvenna.com before sending a product and wait for authorization and return instructions.
Eligibility Requirements
An eligible product must generally be unused, unworn, unaltered, clean, odor-free and in resalable condition. Original packaging, protective materials, labels, manuals, pads, visors, hardware, accessories and proof of purchase must be included.
A helmet may be tried on carefully for fit only when doing so leaves no wear, contamination, odor, damage or missing components.
Helmet Safety Restriction
Impacted or Compromised Helmets
A helmet cannot be returned for resale if it has sustained an impact, been used while riding, modified, painted, drilled, exposed to solvents or excessive heat, or otherwise potentially compromised. A helmet involved in an impact may be unsafe even when damage is not visible.
Non-Returnable Products
- Final-sale products identified as non-returnable
- Customized, personalized or specially ordered products
- Gift cards and digital products
- Products damaged by accident, misuse, improper care or unauthorized repair
- Products missing packaging, labels, components, manuals or accessories
- Used personal-contact liners or pads where restrictions are permitted by law
Damaged, Defective or Incorrect Products
Contact us within 7 days of delivery if a product arrives damaged, incomplete, defective or different from the order. Do not use it. Submit the order number and clear photographs of the shipping box, label, internal packaging, product, certification labels and reported issue.
Return Shipping, Inspection and Refunds
For approved change-of-mind returns, customers are generally responsible for return shipping and any non-refundable original shipping charge, unless applicable law states otherwise. Use a trackable and adequately insured return method.
Returned products are inspected after receipt. Approved refunds are issued to the original payment method, generally within 5β10 business days after inspection. Financial institutions may require additional posting time.
Exchanges depend on availability and may be handled as a return followed by a new order. Price differences and shipping expenses may apply.
Warranty Matters
A return request and warranty claim are different. Suspected manufacturing defects are evaluated using the product condition, evidence, purchase date, product care and circumstances of use. Accident, impact, misuse, modification, incorrect storage and ordinary wear are not manufacturing defects.
Return Support Information
Brand/Website: Melvennaβ’ Β· melvenna.com
Operator: Shenzhen Zhongwang Yilian Technology Co., Ltd.
Owner: Yang Zao
Email: service@melvenna.com
Phone: +86 134 2886 9995
Hours: MondayβFriday: 9:00 AMβ6:00 PM; Saturday: 10:00 AMβ4:00 PM; Sunday: Closed
Address: Unit 2202, Building 1, Hejian Yungu, No. 8 Xinwang Road, Xinsheng Community, Longgang Subdistrict, Longgang District, Shenzhen, China