Responsible Data Practices
Privacy Policy
This policy explains how Melvenna™ collects, uses, shares, retains and protects personal information when customers visit melvenna.com, place orders or contact us.
Last updated: September 22, 2026
Information We Collect
- Identity and contact information: name, email, phone number, billing address and shipping address.
- Order information: products, sizes, colors, transaction history, delivery status, returns and support records.
- Payment-related information: payment status, transaction identifiers and limited details supplied by processors.
- Technical information: IP address, browser, device, approximate location, cookies and website interactions.
- Communications: messages, photographs, reviews, warranty evidence, safety reports and survey responses.
How We Use Information
Information may be used to process and deliver orders, verify transactions, provide customer support, handle returns and warranties, prevent fraud, maintain security, improve products and website performance, keep business records, comply with legal obligations and send marketing communications where permitted.
Cookies and Similar Technologies
We and our providers may use cookies, pixels, local storage and similar technologies for essential website functions, shopping-cart operation, preferences, security, analytics, attribution and advertising. Browser settings may allow customers to limit certain technologies, although doing so can affect website functionality.
How Information May Be Shared
Information may be shared with commerce and hosting platforms, payment processors, fraud-prevention providers, warehouses, carriers, customer-support providers, analytics services, advertising partners, professional advisers, insurers or government authorities where reasonably necessary.
Information may also be disclosed to comply with law, protect safety and legal rights, investigate misuse, or support a merger, financing, reorganization or transfer of business assets.
Retention and International Processing
We retain information for as long as reasonably necessary for order support, accounting, fraud prevention, disputes, warranties, product-safety records and legal compliance. Information may be processed in countries other than the customer’s country of residence.
Your Privacy Rights
Depending on applicable law, customers may request access, correction, deletion, portability or restriction of personal information, withdraw consent where processing is based on consent, or opt out of certain advertising and data-sharing practices.
We may verify identity before completing a request and may retain information where legally permitted or required. Send requests to service@melvenna.com with “Privacy Request” in the subject line.
Security and Children’s Privacy
We use reasonable safeguards appropriate to the information handled, but no system is completely secure. melvenna.com is not directed to children, and we do not knowingly collect children’s personal information in violation of applicable law.
Privacy Contact Information
Brand: Melvenna™
Website: melvenna.com
Operator: Shenzhen Zhongwang Yilian Technology Co., Ltd.
Owner: Yang Zao
Email: service@melvenna.com
Phone: +86 134 2886 9995
Hours: Monday–Friday: 9:00 AM–6:00 PM; Saturday: 10:00 AM–4:00 PM; Sunday: Closed
Address: Unit 2202, Building 1, Hejian Yungu, No. 8 Xinwang Road, Xinsheng Community, Longgang Subdistrict, Longgang District, Shenzhen, China