Protected Checkout, Transparent Charges
Payment & Security
Information about payment authorization, transaction verification, pricing, fraud prevention and checkout security on melvenna.com.
Last updated: September 22, 2026
Accepted Payment Methods
Current payment methods are displayed during checkout and may vary by location, currency, device or payment provider. A payment method is accepted only when it appears as an available checkout option.
Customers should only submit payment through the official melvenna.com checkout. We will not ask customers to send full card details by email or text message.
Authorization and Order Acceptance
Submitting an order authorizes the selected payment provider to verify and process the transaction. A temporary authorization hold may appear before final payment capture.
An order confirmation acknowledges receipt but does not guarantee acceptance. Orders may be reviewed, limited, declined or canceled because of payment failure, stock issues, obvious pricing errors, inaccurate information, suspected fraud, legal restrictions or delivery limitations.
Prices, Currency, Taxes and Duties
Product prices, checkout currency, shipping charges and taxes collected by us are displayed before the order is submitted. International customers may be responsible for import taxes, customs duties, brokerage fees or carrier charges unless checkout expressly states that they are included.
Payment Data and Security
Payments may be handled by independent payment processors. Full card information is generally transmitted directly to those providers rather than stored by Melvennaβ’.
We use reasonable administrative, technical and organizational measures designed to protect transaction information. However, no internet transmission or storage system can be guaranteed completely secure.
- Verify that the web address is melvenna.com before paying.
- Use a trusted device and secure network.
- Never send passwords or verification codes to customer support.
- Report suspected unauthorized activity to your payment provider promptly.
Fraud Prevention
We or our payment providers may review billing details, device information, delivery details, transaction signals and order history. Additional verification may be requested. An order may be delayed or canceled when reasonable verification cannot be completed.
Refunds and Billing Concerns
Approved refunds are normally returned to the original payment method. Bank processing times are outside our control. A pending authorization does not necessarily represent a completed charge. Contact us about suspected duplicate charges or billing errors so we can investigate.
Business & Customer Care
Brand/Website: Melvennaβ’ Β· melvenna.com
Operator: Shenzhen Zhongwang Yilian Technology Co., Ltd.
Owner: Yang Zao
Email: service@melvenna.com
Phone: +86 134 2886 9995
Hours: MondayβFriday: 9:00 AMβ6:00 PM; Saturday: 10:00 AMβ4:00 PM; Sunday: Closed
Address: Unit 2202, Building 1, Hejian Yungu, No. 8 Xinwang Road, Xinsheng Community, Longgang Subdistrict, Longgang District, Shenzhen, China